Washing machine repairs across Melbourne
Front loaders and top loaders. Most washing machine call-outs come down to something caught where it shouldn't be, a seal that has given up, or a pump that has stopped shifting water — and most of them finish on the first visit.
- Two hour arrival window, Monday to Friday — pick yours when you book
- 12-month parts warranty, 3-month workmanship
- Original parts only, fitted on a return visit with no second call-out fee
What we actually see, week to week
Washing machines fail in a fairly small number of ways, and we see the same handful over and over — which means the fault you describe on the phone usually tells us what we are walking into before we arrive.
We do not carry parts stock. We diagnose and attempt the repair in the time allocated, and if a part is needed we talk you through it and quote it — then it is your call whether to repair the machine or put the money toward a new one. If you go ahead, we order an original part and book a return visit to fit it, with no second call-out fee: you pay for the part and the labour to finish the job.
The faults behind most call-outs
Fault 01Water left in the drum — the big one
By a wide margin the most common washing machine call-out we take. Almost always the drain pump filter or the pump itself: coins, hair clips and underwire collect in the filter housing until nothing can move through it. Clearing it is quick, and leaving it eventually kills the pump — so it is worth booking at the first sign of a slow drain rather than waiting for it to stop altogether.
Fault 02Draining slowly, or only sometimes
The early warning for the fault above. A machine that drains on some cycles and not others is working against a partial blockage, and that is the cheapest moment to deal with it.
Fault 03Leaking from the front
On a front loader this is the door seal nine times out of ten. Seals split along the fold where they flex, and once mould is through the fold rather than sitting on it, cleaning will not bring it back.
Fault 04Banging or grinding on spin
Drum bearings, or something loose inside the outer drum. Bearings are worth catching early — run long enough and they take the drum and shaft with them, which is usually the point where a replacement machine makes more sense.
Fault 05Stops part-way through a cycle
Often a heating or drainage fault the machine has detected and stopped on, sometimes a door lock that is no longer reading as closed. The error code, if there is one, narrows this down fast.
Fault 06Drum not spinning
The drive belt, the motor brushes, a failed speed sensor, or simply an unbalanced load the machine refuses to spin. Often it is a drainage fault wearing a different hat — most machines will not attempt a spin while there is water in the drum.
Washing machine jobs
Photographs from real jobs, taken by the technician who did the work. No stock photography anywhere on this site.
A washing machine pump filter removed and clogged with lint and grit.
A washing machine pump filter removed, packed with lint and hair.
A torn washing machine door seal photographed from inside the door opening.
Cutlery recovered from between the drum and outer tub of a washing machine.
A washing machine opened up, showing the dispenser assembly and hoses.
The outer tub and drum lifted out of a washing machine cabinet.
Four steps, no surprises
- 01
Tell us what's wrong
Appliance, suburb, and what it's actually doing. Model number and error code too, if you can reach them.
- 02
Get a window and a call-out fee
We quote the call-out fee for your suburb and confirm a two hour arrival window that fits the day's route, rather than an all-day wait. Ring before 10:30am and same-day may be possible.
- 03
We attend and attempt the repair
The technician works the fault on site within the booked time. Most jobs are finished on that visit.
- 04
Repair or replace — your call
If a part is needed we talk you through it and give you a quote, and you decide whether to repair it or put the money toward a new one. If you go ahead we order an original part and come back to fit it — labour and part only, no second call-out fee. Covered for three months either way.
Questions we get asked
What happens if you can't work out what's wrong?
We look at the call-out fee case by case and it may be reduced or waived — the Terms set out how that works. If we do find the fault and the machine turns out to be beyond economical repair, the diagnostic fee still applies: the diagnosis was the job, and knowing not to spend money on a repair is worth having.
Do I get charged twice if a part has to be ordered?
No. If a part needs ordering we book a return visit to fit it, and there is no second call-out fee. You pay for the part and the labour to finish the job, nothing else.
How long is the warranty?
12 months on parts we supply and fit, and 3 months on workmanship. If the same fault comes back within 7 days of the repair, we return with no call-out fee.
Can you give me an exact arrival time?
We book a two hour arrival window rather than a fixed time, Monday to Friday between 9am and 5pm, so the day's route holds together and everyone gets seen when they were told. A 9–11am window means the technician arrives somewhere in that window. If you ring before 10:30am, same-day may be possible.
What do you need ready when the technician arrives?
Safe, clear access to the appliance, plus working power, water and drainage so the machine can actually be tested. Built-in dishwashers and washing machines often need pulling out of a cabinet — we will talk you through that on site before anything moves.
Book a repair
Tell us the appliance and the suburb. We'll come back with the next available window, usually within one business day.