Terms & conditions

1.1These Terms & Conditions apply to all appliance repair services provided by myappliancehub, including dishwashers, washing machines, and other household appliances.

1.2By booking a service, the customer agrees to these Terms & Conditions.

1.3myappliancehub may update these Terms & Conditions at any time. The current version is available via the link provided in the booking confirmation SMS/email.

2.1A call-out fee is payable when the technician attends the property. It covers travel to the property, diagnosis of the fault, and attempted repair within the first 40 minutes on-site, in accordance with the rates below (measured from the business address, 186 Bellair Street, Kensington VIC 3031). Suburbs beyond 40km from this address are outside the service area and are not offered a booking:

2.2If a repair is completed during the visit, the call-out fee is included in the total repair cost.

2.3If the same issue reoccurs within 7 days, myappliancehub will return with no call-out fee.

2.4After 7 days, standard call-out rates apply.

2.5A minimum labour charge applies to all repair work unless otherwise stated.

2.6If the technician attends but is unable to diagnose the fault, the call-out fee is reviewed case by case and may be waived in whole or in part at myappliancehub's discretion. A waiver does not apply where diagnosis cannot be completed due to a customer-side access or utility issue (see clause 9), or where a fault is identified but the appliance is beyond economical repair (see clause 11.4) — in those cases the fee stands.

3.1All parts supplied and installed by myappliancehub include a 12-month parts warranty.

3.2The parts warranty covers defects in the part only and excludes:

• Misuse or user damage
• Power surges, flooding, pests, or external factors
• Issues unrelated to the replaced part

3.3Labour associated with replacing or assessing a warranty part may be chargeable.

3.4Customer-supplied parts: myappliancehub does not install or warrant customer-provided parts. Any installation involving customer-supplied parts is performed entirely at the customer's risk.

4.1All labour performed by myappliancehub carries a 3-month workmanship warranty.

4.2This warranty applies only to the specific work completed and does not cover new or unrelated faults.

4.3Warranty is void if the appliance is tampered with, modified, or serviced by a third party after our repair.

5.1Older, discontinued, or heavily worn appliances may not be repairable or may fail after repair due to age-related deterioration.

5.2myappliancehub is not liable for additional faults that arise after repairing an aged or unsupported appliance.

5.3If the appliance is deemed beyond economical repair, the call-out/diagnostic fee still applies, as diagnosis has been completed (see clause 11.4).

6.1Dishwashers and washing machines may need to be removed from cabinets or tight spaces for diagnosis or repair.

6.2Once the customer gives verbal or written consent, they accept that myappliancehub is not liable for any damage caused while accessing, removing, or reinstalling the appliance.

6.3This includes, but is not limited to:

• Cabinet damage
• Flooring marks or scratches
• Tile or benchtop damage
• Water leaks from pre-existing issues, i.e. plumbing

6.4Technicians will take reasonable care, but restricted access can make incidental damage unavoidable.

6.5myappliancehub is not liable for indirect or consequential loss, including water damage, food spoilage, loss of income, or property damage resulting from appliance failure.

7.1Technician safety is a priority.

7.2A technician may refuse or terminate the job if the environment or appliance presents an unsafe risk.

7.3Unsafe conditions include, but are not limited to:

• Water on the floor or active leaks
• Exposed wiring or unsafe electrical setups
• Pests inside or around the appliance
• Mould, sewage, or hazardous contamination
• Insufficient space to safely move or handle the appliance

7.4If work cannot proceed due to safety concerns, 50% of the call-out/diagnostic fee still applies.

7.5The customer must correct the safety issue before rebooking. A return visit for the same paused job will be charged at 50% of the call-out fee.

8.1The customer must ensure safe, unobstructed access to the appliance.

8.2The customer must disclose any known issues, previous repairs, or installation concerns.

8.3Electricity, water, and drainage must be available for testing.

8.4myappliancehub is not responsible for delays or misdiagnosis caused by incomplete or incorrect information provided by the customer.

9.1If power, water, drainage, or ventilation is unavailable, myappliancehub cannot guarantee diagnosis accuracy.

9.2Where diagnosis cannot be completed because the customer is unable to provide power, water, drainage, or safe access, the standard call-out fee still applies and a return visit will incur additional charges. This is distinct from clause 2.6, which applies only where the technician attends with full access and is still unable to diagnose the fault.

10.1myappliancehub may refuse service if the appliance or surrounding area is contaminated with hazardous substances, including bodily fluids, sewage, or similar unhygienic conditions.

11.1A diagnosis does not guarantee that a repair can be completed during the visit.

11.2If parts must be ordered, a separate booking will be arranged.

11.3If the technician is unable to diagnose the fault, no call-out/diagnostic fee is charged for that visit (see clause 2.6).

11.4If a fault is identified but the appliance is beyond economical repair, the call-out/diagnostic fee still applies, as diagnosis has been successfully completed.

12.1myappliancehub is not responsible for delays caused by suppliers, shipping, backorders, or discontinued parts.

12.2Estimated repair times are indicative only.

13.1Cancellations or rescheduling within 24 hours of the booking time may incur a fee equal to 50% of the call-out/diagnostic fee. This fee is collected via a Stripe/Square payment link sent by SMS to the mobile number on file. myappliancehub does not capture or store card details at the time of booking.

13.2If the technician arrives and access is not available, the full call-out fee applies.

13.3Cancellations or reschedules made more than 24 hours before the booking time do not incur a fee.

14.1Any parking fees, tolls, or access-related costs required to attend the property will be added to the final invoice or on-the-day payment.

14.2The customer must ensure legal and safe parking access for the technician.

15.1If the customer declines recommended repairs, parts, or safety actions, myappliancehub is not liable for any resulting damage or appliance failure.

16.1Technicians may take photos or videos of the appliance, installation, or repair process for documentation, warranty, training, and dispute resolution purposes.

16.2Inbound and outbound phone calls with our booking team may also be recorded for quality and training purposes.

16.3These materials remain the property of myappliancehub.

17.1Payment method depends on the type of customer making the booking:

• Residential customers: payment is required by cash or card (Visa, Mastercard, Amex, debit) at the time the service is completed. myappliancehub does not offer invoicing or delayed payment for residential bookings.
• Real Estate Agents & Property Managers: a tax invoice may be issued in place of on-the-day payment, where the booking is verified as being made on behalf of a managed property and an agency name and ABN is provided.

17.2If a part is ordered and exceeds the total quoted repair amount of $100, 20% of the amount is required to be paid upfront to initiate the order. The remaining balance can be paid on completion of the repair.

17.3Warranty or follow-up work may be withheld if any invoices remain unpaid.

17.4myappliancehub is not responsible for insurance claims or excess payments.

18.1myappliancehub is not liable for delays or failure to perform services due to events outside its control, including natural disasters, extreme weather, pandemics, supply chain disruptions, or government restrictions.

By booking a service with myappliancehub, the customer acknowledges and agrees to these Terms & Conditions.