Privacy statement

myappliancehub is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) and applicable privacy laws.

We only collect information that is reasonably necessary for our business functions and services. This may include:

• Full name
• Address
• Phone number
• Email address
• Service-related details (appliance type, issue, booking notes)
• Photos you provide
• Payment information (processed securely through third-party providers)
• Call recordings, where calls with our booking team (including our AI booking assistant) are recorded for quality and training purposes
• Business details for Real Estate Agents and Property Managers, including agency name and ABN, where a booking is made on behalf of a managed property
• Website usage information (cookies, analytics)

We collect personal information when you:

• Request a quote
• Book a service, including by phone with our AI booking assistant
• Communicate with us by phone, SMS, email, or online
• Provide feedback or reviews
• Use our website or booking forms
• Interact with our social media or advertising platforms

Your information is used to:

• Provide, manage, and deliver services
• Communicate with you about bookings, updates, or service reminders
• Process payments or issue invoices (for verified Real Estate Agents and Property Managers)
• Respond to enquiries or complaints
• Improve our services and website, including reviewing call recordings for quality and training purposes
• Comply with legal and regulatory obligations

We may also send service-related messages such as confirmations, reminders, or follow-up requests — including a link to our current Terms & Conditions in your booking confirmation SMS. You may opt out of non-essential communications at any time.

myappliancehub does not sell or rent your personal information. We may share your information with:

• Technicians or contractors directly involved in your service
• Payment processing providers (e.g. Stripe, Square, PayPal)
• Booking and scheduling platforms (e.g. ServiceM8 or similar systems)
• Cloud-based software providers used for secure data storage
• Legal authorities, if required by law

These third-party providers may store data in Australia or overseas. We only work with reputable providers who use secure systems.

We take reasonable steps to protect your personal information through secure systems, restricted access, and appropriate safeguards. Personal information is stored only for as long as necessary to provide services or meet legal obligations. After this period, information is securely deleted or de-identified.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request information about how your data is handled, including how call recordings are used and how long they are retained

To make a request, please contact us at privacy@myappliancehub.com.au.

Our website may use cookies, tracking tools, and analytics (such as Google Analytics or Meta Pixel) to improve user experience and monitor performance. You may disable cookies through your browser settings, although some website features may not function correctly.

Our services are not directed at children, and we do not knowingly collect personal information from individuals under 18.

If you have a privacy concern or complaint, please contact us at privacy@myappliancehub.com.au. We will respond promptly and work to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

myappliancehub may update this Privacy Statement from time to time. The most current version will always be available on our website or upon request.